Raw Lily was founded to challenge the confusion and misinformation surrounding the ingredients in everyday products. We wanted to make it easier for people to find products that are clean, safe, and free from harmful substances. We do this by filtering out ingredients that don’t meet our standards, questioning and verifying claims from brands, and ensuring every product aligns with our commitment to your wellness. Learn more.

The Raw Standard™ is our commitment to clean, safe, and highly effective products. We carefully select items based on strict criteria, including transparency in ingredients, third-party testing, and overall performance. Products we carry meet these standards without sacrificing quality or efficacy. Learn more.

At Raw Lily, "safe" means products that are free from harmful chemicals and other unwanted ingredients, or as we like to call them, nasties.

We prioritize clean, scientifically-backed ingredients that are not linked to any adverse health effects. Every product is scrutinized to ensure it meets stringent safety guidelines for use by you and your family. Check out our Never Ever List™ to learn more about ingredients we avoid.

Every product we consider goes through a rigorous review process. We evaluate ingredients, certifications, and test results to ensure the product is free of harmful chemicals and meets our high standards for quality and performance. Beyond ingredients and effectiveness, we also consider the brand’s transparency and integrity. We work closely with brands that share our values, ensuring each product aligns with Raw Lily’s Conscious Curation™ process. Learn more about Conscious Curation™.

Absolutely! We’re always open to discovering new products that align with our values. If you have a suggestion, feel free to reach out to us at hey@rawlily.com or through our contact form.

Unfortunately, we are not able to cancel an order once it has been placed.

It generally takes 24-48 hours to pack your order at our warehouse, and then 1-3 business days to deliver to you!

If you have any concerns about the status of your order, please feel free to contact us and we'll be happy to assist you.

We apologize that something is damaged or missing.

Please use our Contact Us form or email us at hey@rawlily.com and we would be happy to help you with a resolution.

HONG KONG ORDERS

Yes! We offer free shipping for orders above HK$500.

In order to qualify for free shipping, your total product purchases must be more than HK$500 after discounts have been applied.

For orders below HK$500, a delivery fee of HK$50 will be charged.


INTERNATIONAL ORDERS

Yes! We offer free shipping to Singapore for orders above SG$250.

In order to qualify for free shipping, your total product purchases must be more than SG$250 after discounts have been applied.

For orders below SG$250, a delivery fee of SG$45 will be charged.

It generally takes 24-48 hours to pack your order at our warehouse, and then 1-3 business days to deliver to you!

Pleasecontact us as soon as possible. We will do our best to accommodate your request, however there is no guarantee that any changes can be made once an order is placed. 

Yes we do! We currently ship to Hong Kong and Singapore. If you are located elsewhere, please contact our customer care team to see how we can help.

Yes, we offer refunds within 30 days from the date of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

For more details please check out our Refund Policy.

To start a return, please use our Contact Us form.

If your return is accepted, we’ll send you instructions on where to send your package.

Kindly note that you will be responsible for paying for the shipping costs of returning your item and it is non-refundable. Items sent back to us without first requesting a return will not be accepted.

Please use our Contact Us form to get in touch with our team.

We appreciate your inquiry and value your time. Our customer service team is dedicated to providing you with the best assistance possible. Please allow 1-2 business days for our team to review and respond to your inquiry.

If you haven't received an email from us within that timeframe, we recommend checking your email's spam or junk folder, as our response might land there.